Before you decide to return or exchange, please take a few minutes to understand that our Home Improvement products/Handicrafts products are handmade using natural products by skilled artisans of India. Thus, each product may have minor imperfections and unique grain pattern guaranteeing that no two pieces are exactly the same but therein lays its beauty. Quality testing and control is stringent and is done for all our products before they are dispatched.
Hence Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In that case you may return them in exactly the same way (unused, with original packaging).
A) Simple Return Process
1. All Purchase made through the e-commerce portal can be returned by customers within 3 days from the date of receipt of material in the following instance only after receiving a written request on sgoyal281167@gmail.com The request for return shall be considered only in the following cases: –
2. Please send us opening the box video for your damaged/incorrect product to be returned then it is up to the discretion of our Quality Control team to decide whether product is approved for return.
3. Once we have received your e-mail and our Quality Control team has authorized the return, we will inform you by email so that you can send us the damaged/incorrect products at yours shipping cost.
4. We will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds can only be made after we have received the shipment in its original packaging. We will refund the purchase price of the product. We are not responsible for any lost or damaged packages and are not liable for any returns that were not informed prior. As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via our respective Payment Gateway, if applicable, as per the situations given below.
B) Refunds will be done in the following case
1. In case a wrong item has been shipped to you.
2. Packages lost in transit.
3. Quality Control issues.
C) No refunds will be given in the following cases
1. If the product is not faulty or damaged.
2. Products returned in a used or damaged condition.
3. Minor colour and design variation. All products are handmade so there may be some variation from the photographs on our website.
4. Size Issues. Please review size and contents carefully before confirming the order. Minor difference in size may occur as all items are handmade and all items are in centimetres.
5. Incorrect or outdated delivery address.